Refund policy

We want you to love your Fine Layer set. If something isn't right, here's how returns work.

Change of mind — You may return an unused, unopened set within 14 days of delivery for a refund. Because press-on nails are a personal-fit item, we can only accept change-of-mind returns if the set is unopened and in its original packaging. Return shipping for change-of-mind returns is paid by the customer.

Faulty or incorrect items — If your set arrives damaged, faulty, or isn't what you ordered, contact hello@finelayer.co.uk within 14 days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund, whichever you'd prefer.

How to start a return — Email hello@finelayer.co.uk with your order number and reason for return. We'll confirm next steps within 1–2 working days.

Refunds — Once received and inspected, approved refunds are issued to your original payment method within 5–10 working days.

Exceptions — For hygiene reasons, we can't accept returns on worn or applied sets, other than genuine faults.